Hi Andrew,
What are my options to get professional help on this problem? I appreciate community help, but none of recommendations fixed the problem. I can create account and provide acces to server were Adagio installed to Softrak's support person. Please advise.
Victor Belan

Hi Victor,

I tried to contact you , but I don't believe we have the correct telephone number for your form. Please e-mail me a telephone number where you can be reached. My e-mail is abates (at) softrak.com.

Hi Victor,

I tried to contact you as well - will wait for an update to your contact info from Andrew.

I did some looking into this issue, and I can make the error message you quoted in the original post appear if I rename or remove the QRTMCW80.QRW from the X:\QRASP directory. I can also make that happen if I change the registry, but that would affect all Adagio and not just the MultiCurrency portion. There also is a reference to the table in the X:\softrak\mcwin\mcwin.ini file, but I get a different error message if I change this.

If I remove the file from X:\QRASP, I get a number of errors when I run the CHKSYS.EXE utility, so I don't believe it's as simple as a missing file. Perhaps there is is something with the file attributes, such as read-only, or network rights?

I would next suggest renaming or moving the QRTMCW80.QRW file to get it out of the way, then copy the same file you see in X:\softrak\system\qrasp\mc and paste it to X:\QRASP, just to see if there is corruption in the file that currently exists in X:\QRASP.

We have determined the problem and now everything is working for Victor.

When MultiCurrency was installed, the file date of QRTMCW80.QRW was the date of the install (May 20, 2006), not the correct date of Aug 12, 2003. Running the CHKSYS utility should have shown this.

However, a much older version of the CHKSYS (year 2002) program existed on the network with the same incorrect May 20, 2006 date - and this means that installing Adagio upgrades was not overwriting and updating the CHKSYS utility. Since Adagio MultiCurrency started shipping in 2003, the CHKSYS Victor had installed wasn't even looking for MC files. But it was looking at Inventory (where the table was mentioned above).

So the problem was that program files got installed with "today's" date rather than the actual date. All the re-installs in the world would not fix this - until an upgrade was released with the program files dated after May 20, 2006...

I guess Doug gets the award for having the best eyes - in correctly noticing that there was no MultiCurrency section within the CHKSYS posted results.
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In case anyone wants to know why this happened - a program was installed directly from the server (Crystal Reports for Adagio) rather than from a workstation. In this scenario, the windows system date will override the modification date of files it is installing, and this will throw off the date sensitivity of Adagio when checking for appropriate files, and the ability of Windows to overwrite updated program files.