When trying to interact with the orders/invoices grid the cursor always behaves as if you are trying to drag and drop. You can see this by logging into the sample data and selecting any order. The cursor changes to this:



This adds an extra click for every single selection you are trying to make in the grid, because you have to click again to get the cursor back to normal. It's really annoying.

It's not doing that for me. Perhaps check your mouse button settings to see whether it has the left mouse button down. This might be an accessibility setting.

See if clicking on some Forum text starts selecting the text.

I've seen it at every site I've installed it at, and on our RDP server 2016. Could be a windows 10 thing? I don't see it on my win8 pc.

Here are my mouse settings on the RDP server:

And this is what the mouse accessibility options look like:

I have the same issue as well as clients that have complained about it. On my laptop it happens without fail and it doesn't matter what data set I'm in. This only happens in OE 9.3.

Real issue. I have been looking for a cause.
David

OK - but the Grid is working fine for me on my Windows 10 Lenovo laptop and Windows 7 desktop machines. My desktop has a Logitech mouse and I use a Microsoft mouse on my laptop (both wireless).

Are these all Remote Desktop environments? And I'm checking the main "Enter/Edit Orders" grid.

No, I've seen it on several LAN environments as well.

Thanks David and Vickie for confirming that you are seeing it too.

So now we just have to start eliminating variables to see what's causing this.

I wonder if this has something to do with multi-select being available on the Grid in 9.3A?

I think that's a good bet, hopefully we don't have to throw the baby out with the bathwater on that feature, multi-select is great and widely appreciated.

I've seen the issue on my laptop (Windows 10), LAN and Remote (2012). I use a Logitech wireless mouse. I just tried OE on my laptop and Remote 2012 environment using my laptop mouse pad and I can't replicate the issue.

I've reported this issue to tech support months ago. As far as I'm concerned, it's still an open issue.

Steve

We think it might be related to the speed of the machine running OE. My laptop and desktop have SSD drives.

Is DocStore enable in the database that this happening in?

Steve, Are you saying this happened in the version prior to the 180410 SP?

Chris, I have definitely seen it in at least 2 datasets where docstore was enabled. I have confirmed with one of our recent OE upgrade sites where they do not have docstore and they do not experience the issue.

Hi, Steve,

I've searched through my email and don't find a similar report of this problem from you. There certainly are lots of other things though. Perhaps you're accidentally mixing this with of one of them.

We have been using OE 9.3A since January and have version 180410 now. On a small peer-to-peer Windows 10 network, this is not happening on any of our computers and we can multi-select rows on the grid. We have a variety of wired USB mice and no unusual settings in Windows Mouse settings except our double-click speed is set at the slowest setting.

Rick McLeod
Sunbeam Specialties, Inc.

Hi Rick,

Thanks for the detailed information.

We think that this is related to having DocStore installed and enabled, and the additional processing that needs to be done in that case.

A Hot Fix is being prepared to try and address this issue (and a couple of others).

Chris,

Problem existed with 9.3a (171204) with DocStore.
David

Regarding my post above, I had reported the problem in an email to a fellow dealer (Dan), not to Softrak. It was on April 17, 2018, immediately after installing the latest OE service pack. Dan was in the process of setting up the client's DocStore.

Steve

Thanks for the quick turn around time on the hotfix.

The Hot Fix has been published.