I installed OE 9.3A update and ran into a problem where orders could not be taken by some users while other users had no problems. Problems involved trying to enter order lines and the 2nd line would also show in the first order line and then the descriptions would disappear. OE would lock up if you tried to post the bad order. Fortunately, it was apparent that other users had no problems so we could rule out a bad installation.

After we closed for the day, I investigated the problem expecting to find a security group problem but changing security groups had no effect. After comparing "good" users with the "bad" users, it was discovered that if "User Preferences" had the selection "Auto add items on documents" unchecked that this created the problem. If you are updating to OE 9.3A, make sure that this selection is checked for every user before or after installation to avoid this situation with the current update version.

I would also encourage anyone upgrading to record their OE Grid Column Editor Field Selections because the grids are disrupted by the update. This includes the OE Item grid. Also, record filter definitions because they also may be modified by the update.

This was a big update for OE & we appreciate the many improvements but expected a few glitches until they are ironed out.

Rick McLeod
Sunbeam Specialties, Inc.

Hi Rick,

Thanks for being an early adopter and taking the time to track down why some workstations were behaving differently than others.

We will try and re-create the symptoms you described in our office tomorrow after the DocStore webinar. I'll post our findings.

Hi Rick,

We have re-created the problem and will make a fix available shortly. In the interim, the program works fine as long as File | User Preferences | General | Auto add items is enabled.

As a matter of curiosity, had the users explicitly chosen their "Auto-add items" setting, or were they just using whatever the default was when they were set up? Did they make any comment about the change in the program behavior?