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#54939 - 09/13/17 01:04 PM Open Payables Report not printing
Orianne Offline
Orianne

Registered: 06/11/12
Posts: 22
Loc: BC
Hi Everyone,
I can't figure out why AP won't allow me to print an Open Payables Report if there are no o/s balances? I know it sounds silly to need to print one if nothing is open/overdue, however, I like to have the report show that there is nothing open/outstanding nonetheless for my monthly financials.

I've gone into the help feature, into company profile, and into user preferences and can't find anything on this. I've also tried to tick various boxes on the pop-up Open Payables Reports box, but I can't seem to find the tick box that will allow me to do this.

This has also happened in AR also.... would appreciate any suggestions you might have.

Thanks!
Orianne

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#54940 - 09/13/17 01:10 PM Re: Open Payables Report not printing [Re: Orianne]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11549
Loc: Vancouver, BC Canada
Hi Orianne,

The Open Payables report is based on a temporary work file, rather than directly from the accounting data, to improve speed. It may be that if there are no outstanding invoices or other transactions selected for this report, no work file is created, and thus the report does not print.

There is an option on this report to print 'zero balance vendors'. Does this allow printing the report for you?
_________________________
Regards,
Softrak Tech Support

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#54941 - 09/13/17 01:18 PM Re: Open Payables Report not printing [Re: Softrak Support]
Orianne Offline
Orianne

Registered: 06/11/12
Posts: 22
Loc: BC
Yes, we have tried that option, however, it ends up printing all vendors and shows that they are all zero balance, whereas, in years past, it has simply printed a blank report (with no Vendor names listed). ?

Orianne

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