I've emailed the snapshot file.

Please note that what I was trying to do in this exercise was to simulate on my laptop an upgrade scenario for a major customer that has several Adagio modules and three third party modules. At their site we have only one day of the week in which we can upgrade (Sundays) because they have a POS store running 11 hours a day 6 days a week. My plan was to see if we could upgrade quickly and smoothly without any problems. Needless to say, so far my simulation has not ran smoothly! Therefore, I would be very pleased if you can pinpoint exactly where I went wrong so that I can ensure that the same problem can be avoided when we do a live upgrade.

Hi Andrew

Thank you. Re your questions
So - can you print a report out of the Sample Data? - NO
Have you copied ANY of the files to/from the Softrak\Dict Folder? - NO

Liegh Sandercock has replied that Tech Support has received my snapshot file, so I will await their response.

Hi, John,

Per my earlier email, your w/s was missing some dll's from your Windows folders which I sent a link to for you.

After installing these files, try previewing a Company Profile report. It's a simple report but it also uses the dictionaries and, therefore, ODBC. It should work fine now.