We have a Receivables database in which we are having difficulties with the Customer Notes.

If a user double-clicks on an existing Notes transaction, 1 of 3 things happens:
1) View/Edit Note normally
2) Blank Note (Date/Time correct)
3) Wrong Note (Date/Time correct)

By "Date/Time correct" I mean that they match what is shown in the grid container. The more recent transactions seem to work normally.

DIC is clean. Receivables 8.0A (050912).

Has anyone else experienced this?

I think we're going to need a copy of the dataset in order to see what's going on. Can you have it uploaded to http://www.softrak.com/dbr and let us know when it's there?

Thanks

Andrew

P.S. I'm assuming that CHKSYS.EXE is clean and that the same behaviour is seen on a local copy of the data.

I have uploaded the dataset to Carleen at 11:40AM your time.

CHYSYS is error-free. I should perhaps point out that this data-set is running on Windows 98 in case that makes a difference.

You're right, I get the same behaviour. I'll have R&D take a look and see if there's anything obvious.

Thanks for bringing this to our attention.

Something (perhaps a Rebuild during a Data Integrity Check), deleted all your notes prior to September 22/23. You will need to go back to a backup made prior to then and re-enter the notes. (GridView could be a big help here.)

Sorry the news isn't better. I've made a note that the integrity check should have at least complained about the missing records.