Perhaps so.

========== Checking 32-bit (and higher) System Status ==========
C:\WINDOWS\SYSTEM32\SSIPRT32.DLL
Current version: [0.2.0.4] Date: [09/14/1999] Error: Needed version: [0.2.0.4] Date: [01/20/2016]


What do you think about this error?

You think upgrading to the next Windows version would solve this? Windows 8 maybe?

The reason for that error in ChkSys is that the file SSIPRT32.DLL found in your C:\Windows\System32 directory (or more likely C:\Windows\SysWow64 since this is a 32 bit file) does not match the expected file located in the 'backup' location of \Softrak\System\Win32. The file dated Jan 20, 2016 was installed by Ledger 9.2B, but for some reason, the Ledger workstation setup was not able to write this file to your Windows directory. Often this has to do with user rights to the Windows folder.

In order for that ChkSys error to go away, the files have to match between those two locations.

I would be very surprised to find out that this has anything to do with your issue regarding opening a financial statement. Unless it is another symptom of the same root cause.

If the problem is specific to attempting to open a new financial statement, once the Financial Reporter has already opened successfully, perhaps this could be related to changes made in Adagio to windows that use an Explorer browse window, as Adagio determines whether it is being used in the office (in your case) or in the Cloud. There should be no problem, as long as everything installed correctly. This is something that could be determined with your Adagio consultant.

"If the problem is specific to attempting to open a new financial statement, once the Financial Reporter has already opened successfully, perhaps this could be related to changes made in Adagio to windows that use an Explorer browse window, as Adagio determines whether it is being used in the office (in your case) or in the Cloud. There should be no problem, as long as everything installed correctly."


This is actually the problem. Financial Reporter opens successfully. The problem is when I hit Open, it does not open the folder where our financial statement file is. And this is when I use the Ledger software, both the shortcut and opening the Ledger.exe from the folder.

But, if I go directly to softrak/Ledger/LedgerFinRep.exe.... it works normally.

How can I send a file? I had it checked by our computer specialist and found some error in the Adagio program.

To indicate the solution for Harpo's issue for others reading this thread, the problem turned out to be a Windows user security rights issue. When that was resolved, the Financial Reporter problem no longer occurred.