We don't have Adagio Consultant. We never had problem with the software before. How do we get one?

Is there any Windows requirements for the upgrade? I am using Windows 7.

There may be a Consultant tab under Help | About or you can choose one from the Softrak Dealer Page or contact our Customer Service department at 1-800-663-9798.

Adagio is compatible with Windows 7, 8.1 and 10.

PLEASE READ BELOW BEFORE INSTALLING YOUR ADAGIO LEDGER V9.2B UPGRADE:
• Requires these versions (if used):
• Lanpak 9.2B or higher
• MultiCurrency 9.2A or higher
• DataCare 9.2A or higher
Note: Installing Ledger 9.2B may cause a workstation install to be required for other Adagio 9.2A modules on other stations if no Adagio module dated 2015.12.15 or later has been installed. Refer to the Release Notes or view the Readme during installation for details.

I don't fully understand this. Did I miss installing something? We only use Ledger and Payables.

It is so frustrating that we need to pay extra for Consultant to solve the upgrade that you made. Aren't you Adagio people are the experts? I said it is running, but not from within the Ledger. So, it seems that the Open file is not properly link to the actual file when it's from the Ledger.

Mike:

My firm is your Adagio Dealer of Record. Someone from our office will contact you to make arrangements to resolve this problem.

Hello,

I understand that technology can be frustrating sometimes. Yes, we know a lot about Adagio and how it should be installed, and we train our Resellers how this should be done, in the same way that Ford trains their mechanics how to fix one of their cars. People who have knowledge that they have paid to learn, either directly (by becoming an accountant) or indirectly (by working with a product for many years) generally have to charge for their time in order to meet their mortgage payments.

We cannot tell from the Forum what LEDGER.EXE you are running, since that is controlled by the shortcut. We cannot tell if you and your co-worker are launching the same EXE (since we cannot review their shortcuts either).

Doug Dickie, Bruce Gardner, Steve Schwartz have all provided their expertise and time without charge so far. You are welcome to continue to post answers to their questions and perhaps get your problem resolved with just an investment in your time and patience.

Again, I CAN open our file when I run the Financial Reporter from the folder (softrak/Ledger/LedgerFinRep.exe). It work normally.
But.... when I go to the Ledger program, click on Financial Reporter (and all other ways to open it), it opens. When I click open... it does not open the file folder where our Income Statement file is. It give me a message of "Adagio Financial Reporter has stopped working."

As a work around solution, I just created a shortcut for LedgerFinRep.exe to my Desktop and it runs perfectly. But ofcourse, that's not how it's built. It's not convenient.

Sounds like your Ledger shortcut is launching a different LEDGER.EXE in a different Folder than the one you are clicking on when you just double-click LedgerFinRep.EXE in the Softrak\Ledger Folder. You should carefully inspect the Ledger shortcut and also your drive mappings.

I even opened the ledger (LEDGER.EXE) from folder as well and it gives me the same problem.
How do you explain though that when I switch to the other user, the program runs perfectly fine. So it looks like there's a user restriction.
I even access that user folder when I am in my user and it didn't work. So, by doing all these troubleshooting, it looks like my user is causing problem.