We have now had this serious error occur 3 times. When Rentrak is billing a customer, and any other user is even "looking" at another customer in A/R - not even in Rentrak, an error is occurring and being detected when the next Data Integrity check is run. We do not use any Bar Code features - so are quite baffled as to why/how the error is occurring.
In order to resolve the error, all the customers indicated on the data integrity report (the 2 customers affected) must be deleted, and then ACCPAC Maintenance Utilities are run to rebuild the index file RTCUST'B from the random file RTCUST/R. Please let us know if this error has occurred for anyone else, hopefully the cause and the solution to ensure it does not occur again.
Thanks
Vimridge