Hi Treasure,
Well, it all starts with a Snapshot. Could you send one to support at softrak.com please? You generate the snapshot file to email us by running \softrak\system\chksys.exe and selecting the Snapshot button on the top left hand corner of the main dialog.
The Adagio 9.2A modules completely revised the printing technology used in Adagio so that we could ship the current version of SAP Crystal Reports 2013. This required architectual change (our previous technology was over 10 years old) has resulted in some additional overhead in generating reports.
If you want us to investigate the performance of a specific report, we will need a copy of your data uploaded to
www.softrak.com/dbr to the attention of technical support with a concurrent email that has a screen shot of the report options you are using and the duration the report takes to print on your system.
Several large Adagio sites have engaged Main Computers:
Letter: Kevin Dixon
Company: Main Computers
Phone: 604-273-2611
Email: kevind@maincomputers.com
to troubleshoot Adagio set up issues at their sites. Much of this can now be done remotely. Main Computers supports Softrak's IT infrastructure.
Today I would be expecting 4 to 8 GBytes of RAM on each workstation and 64 GBytes in the server running over a switched 1 GBit network.
If you are running DataCare every night, include the address DataCareFail at softrak dot com to your email on failure distribution list so that someone can monitor the health of your data.