Ran V9.2A upgrade to Payables. Got the message 'The system check run that was in progress prior to converting to 9.2A had to be cleared to complete the conversion. You will need to recreate the run from the print/post checks and advices function. The invoices show up in the pre-check register. When we go in to print checks we get a pop-up stating "nothing to print". If we preview the print job the data shows in the preview. How can we print these checks?

Secondly, it appears in the preview that there are some misalignment issues after the upgrade. I am seeing this problem on my reports in OE/IC/SA etc as well.

Any ideas?

Hi Tmolinaro,

1) When converting Adagio Payables data from version 8.1D or older, the System Check run process needs to be cleared in order to accommodate the data structure change that occurred at that time. You need to re-run the pre-check register or the Generate process on the Payments tab within System Check processing - these do exactly the same thing for creating the list of invoices to be paid.

When the pre-check register is printed, some vendors may have text 'A check will not be printed' because the total amount is zero or less. Do you see this on your pre-check register? Also, there is an option to suppress from printing on the Pre-check Register those vendors that have a net balance of zero or less, called 'Exclude zero balance vendors'. Selecting this should then list only those vendors that would receive a check.

I cannot duplicate a problem with checks with net positive vendor payment amounts on the pre-check register not being printed. You may need to investigate with your Adagio consultant why this is the case.

2) Which reports are you referring to? What precisely do you mean by mis-alignment? Does the same thing happen when you print to paper or PDF, or is this only when previewing? And at what zoom factor?

It may be that this is strictly a preview scenario and specific zoom factors (ie at 100% but not 150%), so more information is required about the problem you are running into. This may be an issue with Crystal Reports that we do not have control over.

1) We were able to resolve the issue with the check run. I would get a preview of the checks, but when we printed them it would give a "nothing to print" pop up. I was able to get the run to print, and I would assume moving forward there should not be an issue. We have not yet done a start to finish check run since the upgrade.
2)The misalignment is in all my order action reports. It appears that it has something to do with the fact that my item numbers vary in width. They can be up to 9 characters with the format XX-XXXXXXX. Columns to the right of the item number vary based on the length of the item number. I can email you a copy of the report, but would rather not post it online.

Hi, Tom,

I can duplicate your issue with the Order Action report when item codes have more than one segment.

Thanks for bringing this to our attention. I'm reporting it to R&D for you.

The issue with the Order Action report was fixed in the OE 92A (160111) SP.