The Recurring Charge Batch in our Adagio AR Module does not include every customer with the same recurring charge.

I tried to update the recurring charge with no success.

What could be the problem? And How can I fix it?

Thanks.

What version of Receivables (including the date in parentheses)? Have you run Data Integrity and is the data clean?

This may be a hard one to troubleshoot on the forum. You may want to contact your Adagio consultant.

Steve

It's Receivable 9.1A (130606).

I ran the integrity check with no error.

Wendy

Hi Wendy,

I'd agree with Steve that this one may be easier to troubleshoot with your Adagio consultant handy.

Let me give at least a couple of ideas, going back to basics on how Recurring Charges work in AR.

- Recurring charge codes are defined, and then assigned to customers.
Could customers not getting an invoice not have the selected recurring charged code?
- A function is process to generate a batch of recurring invoices for Active customers.
Could customers not getting an invoice be marked inactive?
- Only one recurring charge batch can ever be created at a time. To re-run the batch creation process, an existing batch for the same code would have to be posted or deleted.
Could there be an open invoice batch for this charge?
- Recurring charges can be edited in the invoice batch and then posted. This updates the year-to-date amount for the charge for the customer, which cannot exceed the specified maximum amount.
Could certain customers already have reached the maximum amount?