Good Morning
Some of our vendors are having trouble with the pdf payment advice sent out of the payable module. There seem to be two common issues people are experiencing. One is the attachment has been removed entirely. The other is the attachment is there but it opens in garbled script. Is there a way I can help them from my end or things I can suggest they try at their end?

Thanks!
Vickie

Hi Vickie,

If the attachment as been removed entirely, then they will have to talk to their email administrator to permit PDF's to be delivered.

I'm not sure what you mean by "garbled script", but you might ask them what email client they are using to open the attached document.

Pretty much all of these problems have to be resolved at the receiving end.

Hi Vickie:

Is your Payables email function configured to send emails via MAPI (which means via Outlook in most cases) or via "Direct"?

There are some users who use MAPI completely successfully. But there are other who experience the symptoms you are describing. In those cases we have found that the Direct method is much more consistent at delivering attachments successfully.

Thanks for your help Andrew & Bruce.

We originally had our email set up for Direct but then one day that mysteriously quit working for us so we switched to MAPI. The advice emails go to my 'sent' folder in Outlook and I find if I forward the original (from Adagio) to the vendor, they can open it fine. Technology drives me batty.

Hi Vickie:

I've seen an instance that sounds like yours. They were using MAPI and the initial send of an email had mixed results. Usually the attachment was good, sometimes it wasn't. But if they re-sent the email from their "Sent" basket, the attachment was always good. It sounds like your situation except that I think they "re-sent" rather than "forwarded".

Their solution was to switch to "Direct".

I bet that Direct quit working for you because your email provider decided that it wanted authentication before sending out emails.

It's pretty simple to go back to Direct. There is less trouble with attachments, and all those identical accounting emails don't clutter up your "Sent items" Folder.