1pm would be better here ... thank you!

Great. We'll make it 10 after then to give you a chance to get settled.

Hi, Shirley,

Thanks for your time earlier. Seems the problem you are facing is a network rights issue and not having enough rights to the ODBC and dictionaries GL92 uses when printing reports. The User Preferences report that you were able to print doesn't use these tables.

Your Adagio consultant should be able to rectify this for you.

Thank you - hoping to be back to normal this afternoon!

Unfortunately enough rights to ODBC doesn't seem to be the problem.
Hoping to have it rectified on Monday - more troubleshooting then.

This issue is resolved and dealer is in process of cleaning up system so problem won't occur in future.