Hi All

We have two different specs sheet for invoices. One is used for one specific customer and it works fine for this customer.
The second specification sheet is been used for all other customers. The report group field is not showing on the invoice for some reason. This problem only happens for certain customers. we currently use this field for the CSR’s Name.I went to AR and made sure the Report group field has the right information. Also double check the field number on the specification sheet. The field number we are using is C-31-optional field text 1 – customer. Checked all the information in AR under the customer and looks ok as will
The current version of OE is 8.1c
AR is 8.1A

Any suggestions?

Thanks all!

The Report Group shows up for some Customers, but not for others?
(You write that the problem only occurs for some customers.)
If this is the case, it would appear that the Specification itself is setup properly (otherwise you would never see a Report Group).
Can you be more specific what is/is not happening?

You are mentioning a Report Group. The Report Group field in the customer record is C57.

I just checked the field list and field C57 no on there?

The invoice supposed to have the csr initial. the initial coming blank for some customers. i can confirm that the specs sheet dos work for some customers but not ALL.

Thanks

What is different about the customers it prints for and those it doesn't? Or the orders/invoices of those it prints on and those it doesn't?

Ship to codes? Ship from location?