Client printed manual checks on Friday September 12, 2014.
Imported and posted the file into G/L.
This morning she went to clear checks and found the checks missing from the list of checks in the check reconciliation window.
She verified that the check is posted and showing in the vendor.
The check is also showing as being issued in the general ledger for the cash account.
Data integrity comes back clean.
This happened once before last year.
Any ideas why the checks would not be listed in the check reconciliation?
Thank you,
Joan

Joan:

This is not a known issue so please give us some further details:

Version and release date for AP. You can find this by opening AP and looking in Help | About
Your Workstation Operating System
Your Servers Operating System

Joan:

Do they have more than one Bank? Could they have chosen the wrong one in error?

no not the wrong bank. I signed on to verify.
That was my first thought too.
I will get the information on the system from the client
thank you

accounts payable is version 8.1f
they use the system on a term server.
These same problem happened last year, just one time and it never occurred again until last Friday.

ok. Can someone please help!
Client just called and payables ate another batch of her check batches. this time 6 checks last time it was 20 checks
Data is in general ledger showing credit to the cash account and the debit is showing in the expense account.
The check also shows on the vendor reports.
All of the checks are missing on the check reconciliation list.
This is a problem as the client reconciles daily because of the large volume of transactions being processed daily.
Any help would be greatly appreciated.
Adagio is used on a term server and it is Accounts payable version 8.1F
thank you

Joan:

This is not an issue that can be resolved over a forum. Most likely your problem is related to the hardware and/or network environment.

Assuming that your client is still running the same hardware as they were last year then it would appear that the hardware has started to fail. This could be as simple setup issue that needs to be corrected or it's past time the server was replaced.

Does your client work with a local Adagio Consultant that they can contact?

Yes. They do. She has reached out to her for assistance.
Thank you