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#41669 - 05/26/14 12:00 PM Client Portal authentication
SupportGuy Offline
Adagio Scholar

Registered: 03/23/07
Posts: 77
Loc: Victoria, BC, Canada
Hello,

When using the new login interface, most of the time my password is rejected, even though I'm sure it is accurate. Sometimes after rejection, it lets me in, but most of the time it does not. If I request a password reset, the temp password is also rejected. But, if I select the "Forgot Password" link, and use the Forum's old login interface, no problems.

I've had the same problem using an alternate browser. Chrome is my primary.

Thank you,

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#41670 - 05/26/14 01:16 PM Re: Client Portal authentication [Re: SupportGuy]
Softrak Support Online   happy

Adagio Action Team

Registered: 03/09/99
Posts: 11547
Loc: Vancouver, BC Canada
Hi, Support Guy,

Sorry but we've been experiencing problems with our website today. I've experienced my UserID and Password being rejected also.

We're working to resolve these issues. Thanks for your patience.
_________________________
Regards,
Softrak Tech Support

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