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#38869 - 10/19/13 05:09 AM Adagio PO Errors
Brian Puddington Offline
Adagio Ace

Registered: 06/09/08
Posts: 225
Loc: Montreal, Canada
Adagio PO 8.1C (130913)

I am getting DIC errors as follows:

Receipt 12345 has vendor ABC that does not have a total record on line 1

Receipt 54321 is missing all vendor total records

I have run DIC and rebuild with no success. Should I be trying to fix these errors manually? If so, how?

Any advice would be greatly appreciated.
_________________________
Brian Puddington
Geneva Financial Systems
Montreal

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#38870 - 10/19/13 11:44 AM Re: Adagio PO Errors [Re: Brian Puddington]
Steve Schwartz Offline
Adagio God

Registered: 03/10/02
Posts: 4511
Loc: Wynnewood, PA
Install the PO 8.1C 131010 hotfix. It will fix these errors.

Steve

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#38871 - 10/20/13 06:56 AM Re: Adagio PO Errors [Re: Brian Puddington]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
Hello Brian,

While the Hot Fix will Rebuild the errors, we have not yet determined what is causing the problem. We have been unable to recreate the error in our office.

We would welcome any series of steps that generates a Missing Vendor Total error.
_________________________
Andrew Bates

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#38891 - 10/22/13 09:24 AM Re: Adagio PO Errors [Re: Retired_Guy]
Jody Offline
Adagio End User

Registered: 11/21/07
Posts: 67
Loc: Southern California
I posted awhile back about a problem I had (still have) in PO with the History purge, specifically Receipts. It may or may not be relevant; it revolves around the distinction between 'Primary' Vendor and 'All' Vendor. I was advised these are located in different files, Primary in Header file and All in Total file. One purged successfully (Receipts Primary Vendors) and one did not (Receipts All Vendor) Also, now, when I copy my data files to removable media, I get a question every time about the file IRTOTL'R.xxx that has extra information attached that might be lost in the copy. The extra info is identified as Document Summary Information.

DIC and rebuild do not fix this even after latest SP. Since it seems like it could be related to the Vendor Total problems, thought I would mention it again in case it might reveal something useful.

Jody

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#38892 - 10/22/13 10:01 AM Re: Adagio PO Errors [Re: Jody]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11543
Loc: Vancouver, BC Canada
Hi, Jody,

That information is stored in two separate files. I'll ask R&D to look at why the Vendors - All information isn't being purged.

Do you get this same message when you copy your data to another folder on the fixed disk on your PC? What is your data extension?
_________________________
Regards,
Softrak Tech Support

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#38898 - 10/22/13 03:22 PM Re: Adagio PO Errors [Re: Softrak Support]
Jody Offline
Adagio End User

Registered: 11/21/07
Posts: 67
Loc: Southern California
I do not get the message when I copy to another drive on our network. The data extension in question is .sup

Thanks.

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#38904 - 10/23/13 07:39 AM Re: Adagio PO Errors [Re: Jody]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11543
Loc: Vancouver, BC Canada
Hi, Jody,

Good to hear. Suspect it has more to do with the external drive device than with the PO Totals random file.
_________________________
Regards,
Softrak Tech Support

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#39106 - 11/07/13 02:31 PM Re: Adagio PO Errors [Re: Softrak Support]
Fong Offline
Adagio Ace

Registered: 09/11/06
Posts: 201
Loc: Canada
Having major problems with New Purchase Order since installing it. All are data integrity errors.

We are back using the POA for now.

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#39113 - 11/07/13 04:30 PM Re: Adagio PO Errors [Re: Fong]
Steve Schwartz Offline
Adagio God

Registered: 03/10/02
Posts: 4511
Loc: Wynnewood, PA
Hi Fong

In what way does your post help Brian, or otherwise shed new light on the issue? I don't understand your motivation for posting.

It's likely that the errors were carried over from POA, which didn't have as thorough a data integrity checker and wouldn't have reported them. Adagio PO not only detects them, but fixes them as well.

Steve

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#39175 - 11/12/13 02:48 PM Re: Adagio PO Errors [Re: Steve Schwartz]
Fong Offline
Adagio Ace

Registered: 09/11/06
Posts: 201
Loc: Canada
My post didn't mean to help but just to let support know that we are also having same problem with PO. We are back to POA because system wouldn'w allow us to use PO. Yes Adagio PO detects integrity errors thank you Steve.

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