Ledger 9.1a(130423)-Add Accounts

Client chooses add account and the program freezes and user has to End Task.

Looking for ideas for solution.

Any other reports of this?
Thanks,
David

Hi David:
What does Data Integrity say? What happens if they try the same function in sample data? If they have more than 1 computer using Adagio, are the symptoms the same on all computers?

Single user system on 1 computer. Data integrity reports clean. System Status reports no errors. We have not tried the sample data at this point.

View and Edit also freeze the application.
David

Hello David,

Is the "Add account" form opening on another (not visible) monitor? Try setting Window | Original sizes in the application and see if that fixes the problem.

Does it freeze for you on your computer? If so, please send me a ZIP of the data, either via email or http://www.softrak.com/dbr marked to my attention.

Also, you might try installing yesterday's Service Pack and see if that changes things, although there is nothing mentioned in the Release Note about this kind of issue.

Data works fine on my laptop with the Service Pack from last nite.

Client installed the Service Pack and Window | Original Sizes was set.

Client is still unable to Add/Edit/or View account in GL with company data or sample data.

David

Broken hardware. Try another computer.

David,
From: http://www.softrak.com/ubbthreads/ubbthreads.php/topics/37544/Edit_Accounts_function#Post37544

When you're on the Edit Accounts window, can you access the Column Editor (double click on the column headings row in the grid)and change the 'Active records only' setting? If it is currently enabled, disable it and vice versa. After, close out of the Edit Accounts window and then reopen it.

Resolution:

Use of 'Enter'key proved program had not crashed only window with focus was not visible (off the screen).

Used Alt-spacebar M then the arrow keys to find window with focus and move it back into viewable area.

David

As suggested on the morning of the 26th.