Hi All,

Something strange has occurred while attempting to print a purchase order. Everything was fine after installation, during and after training as well.

However now the client is attempting to print purchase orders a message keeps coming up stating there is nothing in the range to be printed. They ensured that the option to Reprint Purchase Orders already printed is selected and still same message comes up.

I checked their profile, and print options even the specifications and nothing seems different. I took a back up and on my computer didn't have any issues printing; my previews came up both in the PO and from documents, which is not the case at the client.

Can someone assist in pointing me to a solution?

Hi PwC,

What version of Adagio Payables is in use, for you and for your client? If AP is version 8.1E, you can edit the vendor and on the Payee/PO tab, set the allowed methods for a vendor to receive a PO document. If you remove the Print option here, then attempt to print a PO for this vendor, you will receive that same 'nothing to print' message. This is a setting in the data, so if you took a backup of their data after seeing their problem and on the same PO they tried to print, then the behavior would be the same with their data in your office.

Is the PO document 'Completed'? Completed POs cannot be printed and give the same error. Again, this is a setting in the data and would give the same behavior if the data was backed up and investigated from a different location.

If your clients data works correctly for printing in your office, perhaps you can try having the client access sample data and print/preview a non-Completed PO, to see if that works and ensure that the program installation completed successfully.

We are both running PO 8.1C(130517).

Well I took the same data and opened it up on my laptop but had no issues. I will look at what you said and see if that works.

Thanks

Thank you tech support, as you suggested I looked at their Payables it was version 8.1E (130131), I ensured the Payee/PO tab had the PO printing options all enabled. Once done then the PO could be printed. So I exported all vendors made the change to the option mentioned and imported the vendors with the change and all is fine now.