Had an issue where zero balance items where being printed on Adagio Open Payable reports.

Worked with ANdrew Bates to Resolve this. There were about 16 items, created zero balance checks and applied to these items. Now in Open Payables report, nothing is being listed.(As it should be as our company does not carry forward any payable items).

Checked with user and ever thing is OK. But when the same report is printed in AccPacc it still shows 9 items with zero balances on this report.The items that are no longer listed are adjustments made in 2003. All thoose list are from 2002. Since the manual check was posted in 2003 and that after the yearend close of 2002, will these items always remain in the accpac report or will they be closed at year end for 2003?

Thanks.
Jeffrey Marshall
ISS Support Tech
Commonwealth Ins. Co.
1500- 595 Burrard Street,
Vancouver, BC Canada
V7X 1G4

604.891.6698 Direct
604.683.8968 Fax

Hi Jeff,

The Open Payables report results in Adagio should not be different than what you see in AccPac.

- Which options are you selecting for the reports? Are you including zero balance Vendors, applied details and/or fully paid transactions? Any of these settings can influence which records print on this report.

- Do the adjustments and/or payments still exist in the current or historical vendor transactions file? I wonder if the records you see on the Accpac report are from the matching file.

- Period end processing does clear fully paid transactions but not the matching file; this is done when History is cleared.

My guess is that one or more of these scenarios is causing the difference.

Ok will check these, thanks.