Hi there,

Just trying to figure out if there is a better way of posting CQs...whne you are in a prepay situation. We often will invoice a customer for something and then they return it a few days later. The invoice and the credit offset so a net zero in receivables. However often the customer will pay the original before they take the credit or take the credit without paying the invoice. When posting this CQ I must prepay the amount and it assigns it a CA number associated with the CQ number. It then shows up on the statement with the CA amount. Is there a better way to do this? It would be great if it showed the invoice number or credit number of the offset. Maybe my statement spec is set up weird...not sure. Thoughts???

Thanks,
Tony

Tony:

Some questions are difficult to answer on a forum, unfortunately this is one of them.

We have been wrestling with this question ourselves. There is no perfect answer and the best workaround for any single user of Adagio can best be delivered one and one.

Patricia has been working on this problem and would be in the best position to discuss options with you. This is not a simple issue and we would have to charge for our services.