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#33369 - 09/25/12 10:47 AM Open Batches during Y/E close
danguanzon Offline
Stranger

Registered: 09/10/12
Posts: 2
Loc: British Columbia, Canada
I'm trying to do a year end close. I've done everything on the list of items with the final step being list/purge all batch information. I have been able to do this for all except one batch and it shows with status "open". I would expect to have this show up in my current year batches screen but it is not there.

Has anyone experienced a similar situation. I cannot find the batch anywhere. I know the batch number and all but to no success.

Any help will be greatly appreciated

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#33371 - 09/25/12 11:08 AM Re: Open Batches during Y/E close [Re: danguanzon]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11549
Loc: Vancouver, BC Canada
Try running a data integrity check, if the status of the batch is open but you do not see an actual batch. Perhaps the batch control is corrupted. Ensure you have a backup of your data before attempting to rebuild any errors.

I will move this question to the Technical Support forum, as this really is a support question rather than a general inquiry.
_________________________
Regards,
Softrak Tech Support

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#33378 - 09/25/12 11:51 AM Re: Open Batches during Y/E close [Re: Softrak Support]
danguanzon Offline
Stranger

Registered: 09/10/12
Posts: 2
Loc: British Columbia, Canada
Thank you.

Just tried and I got the following error message:

Application Integrity Phase
Inactive Transaction Batch with incorrect status

Is this something I can repair myself?

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#33380 - 09/25/12 12:58 PM Re: Open Batches during Y/E close [Re: danguanzon]
Steve Schwartz Offline
Adagio God

Registered: 03/10/02
Posts: 4511
Loc: Wynnewood, PA
Yes, click on the Repair button, and after it's done fixing, repeat the process until it reports no errors.

I would suggest making a backup of the GL data prior to repairing - the newer versions of Ledger prompt you to do this.

Steve

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