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#32310 - 06/18/12 11:02 AM Back Order
West Offline
New Guy

Registered: 05/15/12
Posts: 8
Loc: Antigua & Barbuda
(69.57.246.221)
How do i edit a back order. I raised an invoice for a qty of 14, only 10 was shipped and 4 went into back order. The inventory qty had 14 at the time of invoice. what went wrong?

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#32311 - 06/18/12 01:27 PM Re: Back Order [Re: West]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
(184.70.7.174)
Hello,

Well, there is no requirement to ship everything you have in Inventory.

Just create another invoice from the same order and ship the remaining 4 needed by the customer. A single order can generate multiple invoices.

Alternatively, if the customer no longer wants the items, then recall the order and change the Backordered quantity to 0.
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