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#30775 - 02/02/12 08:59 AM GL service pack installation failure
SupportGuy Offline
Adagio Scholar

Registered: 03/23/07
Posts: 77
Loc: Victoria, BC, Canada
Goodmorning,

Yesterday I was attempting to install the latest service pack for Adagio GL. I am currently at version 9.0C(110131), and when I attempt to install 9.0D(20111017), I receive the following error:

"The version of Adagio Ledger is too old for this service pack."

All other service packs installed without error.

Thank you,

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#30776 - 02/02/12 09:03 AM Re: GL service pack installation failure [Re: SupportGuy]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11532
Loc: Vancouver, BC Canada
Service packs can only be installed on the same version. You indicated that the service pack you were attempting to install was for 9.0D, and the currently installed version is 9.0C. This is why you are receiving the error.

The solution is to download the upgrade for Ledger 9.0D (which will include the service pack changes). Whenever you want to install a new version of an Adagio program where the version number will change (ie 9.0C to 9.0D), an Upgrade is required.
_________________________
Regards,
Softrak Tech Support

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#30778 - 02/02/12 09:39 AM Re: GL service pack installation failure [Re: Softrak Support]
SupportGuy Offline
Adagio Scholar

Registered: 03/23/07
Posts: 77
Loc: Victoria, BC, Canada
That makes sense. Thanks for the clarification.

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