I would like the rights issue too except all of our users are setup as administrators of their own machines. This was done historically so we wouldn't have any of those kinds of issues but likely should get changed going forward.
We typically setup new users from scratch as well but in this case we wanted to move the profile over to verify that the issue was hardware related to the old machine and not software related. We have now determined that it isn't hardware related and the problem lies in the windows profile itself. Of course this machine was working fine for many months until something went wrong. We did look through the windows event log just before it stopped working properly but there was nothing that stood out.
Anything we can look at or test on the machine itself?

Well, where is the WINDOWS\TEMP (and TMP) directory? Are they running Adagio on the machine of which they are an Administrator, or are they using a Terminal Server session for their Adagio work? Do they have full rights to all the Adagio Folders? Are they all signing in with different Adagio User ID's? Do people ever sign on from different workstations with the same Adagio ID at the same time? What other applications do they run? Do the profiles load the same startup applications? Are their "trusted sites" profiles the same? Any one and/or all of these are involved in the regular operation of Adagio.

At an Adagio site, every user should:

• Be an Administrator of their own machine.
• Have a separate TEMP path from all other users.
• Log in with a different Adagio User ID.
• Have all rights to the Adagio data space and all sub Folders.
• Make sure that they exit Adagio normally before logging out or powering down or disconnecting their station.

If you can find a Windows utility that will dump the User profile to a report, you could try printing out the two and comparing the settings to see what's different. Perhaps there's even a Regional Settings option that has been changed. If you find anything let us know.

Andrew:
Andrew:
This client has done this same thing in the past. Leigh helped me out with the same problem in their Vancouver office in late November on a workstation. They copied over the complete profile from an old workstation to the new workstation (i.e Windows and network login script). Leigh came in online and we went through several scenarios before finding the problem. This was the second time it happened in Vancouver office. I have tried telling them in the past to contact me regarding Adagio setups but IT guys like to save time and do copyovers. I am currently looking into problem with Leigh and will have her let you know outcome.