Hi All,

We are having an issue with 1 of our PCs running Adagio Receivables. When trying to access a customer the user is getting the following Access Violation errors.


Error message - Click on Customer
Access violation at address 0055D9E9 in module 'Receivables.exe'. Read of address 0000002F.

Error message - Click on OK
Error reading txtYTDInvoiceAmount.NumericType: Access violation at address 0040512A in module 'Receivables.exe'. Read of address 00000000.

Error message trying to open customer.
Access violation at address 0090490E in module 'Receivables'. Write of address 00000BAF.

It is strange as no one else is having this issue. If we login to the terminal server using this user's credentials it all works fine (which is our work around). We have uninstalled the workstation setup per our dealer's suggestions and then reinstalled but not luck. In the end we are just going to replace this PC as it is due but I was interested if there might be a possible explanation for this behaviour.

Any ideas?

Thanks in advance.

Cheers,

Alex Douglas
Hoskin Scientific Ltd.

How does the user look up a customer? F5? F6? Just type in the number?

Try emptying the Windows temp directories for this user if they are using F6 (SmartFinder).

Hi Andrew,

The first error comes when the user clicks on the Customer button in the toolbar. The second comes when she hits OK to that first error. The third comes when she picks a customer.

I can try emptying the windows temp folders in an hour as she will be leaving for the day.

Cheers,

Alex

Is the user running a terminal Server session? Version of AR?

When the user runs on the terminal server it all works. When they login from their PC then it throws those exceptions. Ver 9.0C(111209)

Does the shortcut on their PC launch the same Receivables.EXE that the Terminal Server session does?

The terminal server points to "\\fremont.int.vegas.net\Adagio Program Files\SOFTRAK\Receivables\Receivables.exe"
and the local points to Q:\SOFTRAK\Receivables\Receivables.exe /uVB /dp:\hoskin\mon /eMON

I have verified that they are both the same exe as Q: is mapped to \\fremont\Adagio Program Files\

I have deleted everything from the windows\temp folder (with the exception of the Perflib_Perfdata open file) but still get the error.

Anything else to try?

Cheers,

Alex

Hi Andrew,

Just checked from OE and if you click the customers toolbar button it throws an access violation there as well but referencing OE.exe. Only from this machine though .

Alex

If you log into Adagio as another user on that machine and click the customer button, what happens?

Hi Andrew,

Tried that and it gives the same error using a different Adagio user on the same machine.

Cheers,

Alex