Last night I installed the latest Toolkit Toolkit90CSP4Setup.exe. Everything installed fine and then I ran it to post a couple of item code changes. It completed without any issue and I closed the program and went to bed. This morning no one is able to log on to any module of Adagio. When we try to open Adagio it says, "Caution - Signon failed". Even the sys user gives the same error. I ensured that there were no open files, then rebooted the server. This did not solve the problem. Now I am restoring from the back up that Toolkit created right before it ran. I wish I had of realized it last night since I now have 15 staff standing around with nothing to do and just to make a copy of my data will probably take another hour.

Hi Susan,

This doesn't really sound like a Toolkit problem - more of a coincidence.

I know you are in the middle of restoring all your data, but can you log into any of the sample data sets?

NO, I can't log into sample data!!!! I can't open any back ups!!!!

I installed the SA Upgrade last night.. should I uninstall it?

Hi Susan,

I'm monitoring this thread, but I don't think the Toolkit upgrade is impacting your login to Adagio. There is a file in your data directory (ADSPROF) that tells Adagio where your login information is kept. If the content of that file has changed, you could find yourself locked out. I'd recommend that you login with SYS. Ensure that your data path and data extension are accurate.

I'm working with my dealer (Don Wise at Westboro) to resolve the issue.

I don't know why or how this happened. Everything was good last night. I installed the Sales Analysis Upgrade and then opened Sales Analysis successfully. Then I installed the Toolkit Upgrade and opened and ran Toolkit sucessfully. Then I closed Toolkit. DataCare did not run last night perhaps because it could not sign in.

Since I can't open ANY data, I re-installed Ledger and now I can open all programs except for OE and POA which are both giving me errors about dictionaries. I am about to reinstall OE and POA and hope to be up and running. Waiting for Don to send me codes.

Sounds like a drive mapping changed or something like that. Server rename? Disk drive failed or not powered up?

This is the kind of problem that is most quickly solved by someone helping you out "on site". Don's your guy. He should be able to figure out what's happening.

Sometimes coincidences like this are a pain.

It's good that your Adagio dealer is involved, because it's not the kind of problem that can be solved via this forum. If your Adagio apps are getting errors about dictionaries, you should probably reinstall all Adagio apps. BTW, the Toolkit has it's own set of dictionaries, that it doesn't share with the rest of Adagio.

If your Adagio shortcuts are not setup to go straight into your data, you have to take a moment to ensure that ID, Password, data path and extension are correct.

I didn't change my drive maps.. the only thing that is suspicisious to me is that ToolKit always wants to install on C: and I have to manually change it to I:, where as all other Adagio software knows that my programs are installed on I:. It runs through an Uninstall first before it installs. Not sure where it's uninstalling from.

We're up and running now.

Hi Susan,

That's great news! Do you have any idea what the problem was, or at least what was done to solve the problem?

Just trying to tidy the thread!

Just for the record. Re-installing ledger allowed her to get back into most of the modules. Exceptions were OE and PO, which reported dictionary errors. Re-installing them resolved their problems. Unsure as to the cause original cause. Perhaps something in the upgrade process from the day before went awry.

Bob - Is it possible that posting an IC Item in Toolkit from the Server could have caused this? When running Toolkit from the server, the back up takes about 1/2 hour and then posting takes another 20 to 30 minutes. I've tried running Toolkit from a workstation, as I'm sure it's intended, however, it usually will not complete. It is too labour intensive to run over the network. Therefore, I've always run Toolkit from the server and it's always been successful. Would this upgrade be any different?

This latest upgrade didn't make any changes to the way the Toolkit installs or processes data. New product versions are supported. I agree that Dakota Software installs are different from Softrak installs, but I'll see what I can do about remembering where it was last installed. The uninstall does remember this location. The signon to Adagio is separated from Adagio/Dakota apps. It looks at your user list and reviews the credentials. If it's directed to wrong location for your user list, you will get a signon failure. That location is stored with your data and is common to all Adagio and Dakota products.

For large datasets or a slow network, I would recommend that changes be made to local data. If your data is located on the server, then run the Toolkit from the server. You could copy your data to a workstation drive, but you have be careful about what you're doing. That procedure would involve copying data to the local drive, run the Toolkit installed on that workstation, make changes and then copy it back to your network drive. That's assuming you stop others from accessing your networked data, through this process. Otherwise, their data entry or posts would be lost. The Toolkit can take seconds or hours, depending on the volume of data, network throughput and speed of your PCs.

It sounds like you're back on track, but I thought I'd offer a few more suggestions.

It concerns me, when I hear that you're restoring your Adagio data. That should be done under supervision, because you could end up with a bigger problem. The backup could be incomplete or changes could have been made. At the very least, copy your existing data to some alternate safe location for future reference.

Your login is controlled by one data file and the actual list of users stored in another location. I'd recommend that you backup/copy ADSPROF.xxx from your data directory. You may need to refer to it at a future date.

In general, when you make a bunch of changes and something goes wrong, it’s hard to determine the culprit. There’s been a ton of upgrades lately and more to follow. Make sure that your Adagio products are all working nicely, before you make changes.

Don’t underestimate the value of an Adagio dealer. They’ve done this many times over many years. They will know what to install, where to install it, correct any issues and show you new stuff.

I'll do what I can to support your Toolkit issues.

Susan:

Just to let you know we have already done several install of ToolKit and Sales Anlaysis without issues.

Hi Bob,

Thanks for all the info. I'm sorry for assuming that Toolkit caused the problem. It's just that I know the system was working before I upgraded and ran Toolkit and nothing else ran after. I wish that I could identify the cause so that I could prevent it in the future, but based on all the information, it's seems that it may not have had anything to do with Toolkit at all.

I have had to back up and restore our data on a few occasions and I am always very careful to have back ups of my data when it was last working and a copy of the current problem data, before I start restoring anything. So no matter what, I can always revert back to the previous state and the state before that and so on. The worst part is that making copies of our data takes over an hour. Not a problem if I'm at home watching TV, but like watching paint dry when 15 people are standing around waiting to get on the system.

I looked at ADSPROF and it contains info that says, "Currency=I:\softrak\system, Task=I:\softrak\system". Everything looked okay, and I do have this backed up with the rest of my data every day, 3 times a day (once before day end, once in the evening after day end, and once more during the night on tape).

I don't recall ever having a signon problem and so I went into autopilot with restoring data because that has always saved us before. I called it wrong this time. The problem was with the installation of the programs, not the data. Don recognized this right away and could have saved us half a day of down time if I'd called him first and explained to him the problem. I do recognize the value in having a dealer and I will think twice next time about whether I really know what I'm doing or if I should call my dealer first!!

Thanks for all the support guys!!