Hi, Benita,
Are you using TelPay?  If so, please look in your Vendor's record on the EFT tab.  The 'Address line' field on that tab indicates what Vendor Address field (2, 3 or 4) the program should be expecting to find the City and Prov/State information.  If it can't find the information in that field, either change the field on the EFT tab or change where this information is entered on the Vendor tab.
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Regards,
Softrak Tech Support