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#29406 - 10/21/11 05:13 AM AR module error message
CLWD Offline
Adagio Enthusiast

Registered: 08/06/09
Posts: 21
Loc: Canada
Re Accounts Receivable Module
When I tried to open an accounts receivable invoice batch I got an error message that said "Error 4102 occurred when attempting to apend record to A/R batch control file"

Please advise

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#29408 - 10/21/11 06:59 AM Re: AR module error message [Re: CLWD]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
AR Version? Any recent changes? Is this new behaviour? Does it happen on another workstation?
_________________________
Andrew Bates

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#29410 - 10/21/11 07:19 AM Re: AR module error message [Re: Retired_Guy]
CLWD Offline
Adagio Enthusiast

Registered: 08/06/09
Posts: 21
Loc: Canada
Version 9.0A. No recent changes. This is new behaviour. Our other workstation has the same problem. Our contact at Accountability, Linda, wonders if it might have to do with our automatic antivirus updates.

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#29411 - 10/21/11 07:53 AM Re: AR module error message [Re: CLWD]
accountability Offline
Adagio Enthusiast

Registered: 09/03/02
Posts: 25
Loc: OWEN SOUND, ONTARIO
I had CLWD run a data integrity check on her AR data and it dies before it gets to the Application DIC. So now she's got corrupt data and we'll have to restore her AR data from backup. Curiously, just before responding to CLWD, I had a call this morning from another client regarding a problem with their AR invoice batch entry that just happened this morning. Yesterday Elke was entering AR invoices just fine but today it won't let her enter the header screen info, it goes directly into the invoice detail screen. But the SYS user can get into invoice entry header and detail screens with no problems at Elke's pc. According to her IT guy there haven't been any upgrades to the AV software and will be checking out any other updates that may have been installed overnight ... CLWD and this other client are running the same ver of Win XP 2.002.
_________________________
Linda Droine
AccountAbility
Owen Sound, Ontario
accountability@bmts.com

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#29412 - 10/21/11 08:25 AM Re: AR module error message [Re: accountability]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11520
Loc: Vancouver, BC Canada
Error 4102 tends to be corrupted data. Do a data backup, a Data Integrity Check, and a Rebuild if errors are found.
_________________________
Regards,
Softrak Tech Support

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#29416 - 10/21/11 09:44 AM Re: AR module error message [Re: Softrak Support]
CLWD Offline
Adagio Enthusiast

Registered: 08/06/09
Posts: 21
Loc: Canada
Not able to do a rebuild after doing the check (application integrity skipped due to errors in file integrity)

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#29417 - 10/21/11 09:49 AM Re: AR module error message [Re: CLWD]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11520
Loc: Vancouver, BC Canada
That means you need a database repair, or restore a clean copy of your data from a backup. Linda can help.
_________________________
Regards,
Softrak Tech Support

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