When we do a batch of multiple invoices in a batch, we are experiencing a problem on the printed invoices. On our involices we print out the account and dept codes using "D13" and "D14". On the first invoice of a batch the correct account and dept coding will print-out. On the second invoice however, the coding from the 1st invoice will be printed, and on the third invoice the coding for the second invoice will be printed...etc.

When we post the batch or print a batch listing, the coding will be correct, it is only wrong on the printed copies. Any idea why this would be happening?

Thanks,

Ken

Hi Ken

Has this been happening from day one, or has it just started to occur? Has anything changed regarding your invoice specifications?

I would suggest a process of elimination:
1. Try performing the same process in Sample Data (Softrak\QIWIN\Samdata) using one of the sample specifications - what are the results? If you cannot duplicate it in sample data, then it could be something to do with your specification...

2. Copy a specification from the QIWIN\Samdata sample data directory into your data directory, change the .sam extension to be the same as your data extension, and try printing using that - does it work ok? If this worked, then it's not your data and it's not the program - it would seem that your invoice specification needs to be modified, or perhaps it has become damaged and thus unuseable. If this is the case, you may need to find a copy of it from a previous backup of your data where you know it worked ok, and copy this to your data directory, replacing the defective one.

It seems the program is processing the data the way it should, so there should be no worries there.

This sounds very familiar, but I could not find any notes on it for Adagio Invoices to see what the problem was.

If I come up with something in the meantime, I'll post another message here.

Regards

To update this post for others...

It seems that the problem in Ken's case is that his specification was using spec codes for the GL Account and Department (D13, D14) in the Header section, rather than in the Detail section for which the codes were designed. Thus, unexpected results occurred.

Using these codes in the detail section gave the expected results. They cannot be used in the Header or Footer areas.

The AR Customer Control Account can be inserted into the Header section, although this does not print a specific GL Account/Dept.

Alternatively, if there is one specific Account/Dept that is used for a particular Customer at time of entering the details of the invoice, an Optional Field could be used to keep track of this information. You would then enter the GL Account/Dept into the Bill To screen, in the identified Optional Fields on the bottom right of this screen.

You can then insert the spec codes E18 and/or E19 for Optional data 1 & Optional data 2 to have the information printed in the Header section of the invoices.

Thanks to the Softrak support group for their excellent help on this. We have fixed our invoice specs as instructed and everything works well.

Thanks again!

Ken Aberdeen