Hello,

I recently made some departments and accounts inactive in our GL. We now have a situation where when we enter a transaction through Bank Rec (receipt) and select an account for which the first department is inactive, the system will return back an error saying that the ledger account is inactive and will not let us change the department to an active one.

As an example, we enter acct 6500 in the account field, and typically the system defaults to the first dept that that account exists for and then we change the dept as needed. In this case the first dept is 14, which is inactive. The system then returns the error that the GL account is inactive and will not let us change the dept to one that is active, for example, 102. Is this a bug in the system or is there a setup issue that I need to address??

Thank you,
Tanja

This is a program problem. This was first made aware to us in Adagio Payables, and this has since been fixed in a service pack. The same fix needs to be made in other programs, and BankRec hasn't had a release since this was brought to our attention.
This should be fixed in the next BankRec release.