We’ve changed a customer’s invoicing email address in AR 9.0A.

In OE, how to re-send to that customer an invoice without the need to manually changing the old address to the new one in the queue? Thanks.

Hi Fong,

If the email is already in the queue and waiting to be sent, the email address would have to be edited there.

If you want to re-send a customer invoice by email and just want to use the new address, you can choose to email as usual and when you are asked which address to use, pick the 'Customer' choice instead of the 'Bill to' or 'Ship to' options. The 'Customer' option looks back at the customer record rather than the invoice for sending.

Thank you so much for another lesson learnt!