Hi there,

we are supposed to have 2 lanpak 10, so 20 users, but we only see 10 marked in OE for example...i attached Screenshot as JPG.

Thanks
for helping out

A.

Hi Andreas,

I find the easiest way to verify lanpak status is to run the LanPakSelectiveUninstall.exe utility under X:\Softrak\system\lanpak (where X: is your network adagio drive).

This will show you all of the lanpaks that you currently have installed (see attached screenshot). Just be sure to click "exit" when you're finished here, as "update" will uninstall any selected LanPaks

Do you have both of your 10 packs showing? Is one an older version than 9.0B? If only one is showing - install the other using the proper serial numbers. If one is not at current version 9.0B - install the upgrade that you should have received via email again using the proper serial numbers.

I think that if you speak to your Adagio Consultant, they will be able to consolidate your 2 10 Paks into a single 20 Pak, which should make things easier in the future.

Hello Andreas:

Further to Ryan's comments, combining 2 10-user Lanpaks into a single 20-user Lanpak will not only be more convenient, it will also save you money on your yearly renewal fees (about $140).

Hi Bruce,

Are you sure that's correct about saving on the yearly renewal fees? I also have 2 x 10 user Lanpaks and when I asked about combining them last year and possibly adding 10 more I was told, "Softrak doesn't have a process to convert numbers upward. But lanpaks are additive so when you buy another 10, it will be the same as having a 20. A Lanpak/10 is $2640 including 15 months of upgrades".

Can you confirm how this actually works? Why doesn't Softrak charge us the same renewal fees if we have 2 x 10 or 1 x 20?

You're right, Susan.

While the upfront cost of buying a 20 Pak is less than buying two 10 Paks, the yearly renewal is the same for both if you renew on time - $54 per license = $1080 for two 10's or one 20 Pak.

We charge the same per lanpak regardless of the configuration. Bruce is mistaken. Ryan is correct.

Yep, my note is wrong. If only we could delete incorrect postings. But, just like good accounting software, the posting errors remain in the audit trail and Adjustments are made to correct them!

I can delete it, but I won't because then the other postings won't make any sense!