I was in OE and i went to history and exported the invoices into excel and the client sold over 1million to the customers i was querying.

then i went into Receivables to reports and i picked the same list of customers and the same dates and the invoices that printed out were for 56,000....where is all the data...then when i get out the of the print preview the software is stuck thinking, but the print preview said it was done after 4 pages and showed me less informatin than OE....why did this happen?

i did a data integrity check and there were no errors before and after this happened.

so i picked one customer and not the handful i originally picked and the comparison was fine.

please advise.
thanks
laura

sorry, in receivables i was in reports and customer transactions and analysis....customer transactions....i picked current and history by date and defined the date and the customers

Someone has purged the fully paid invoices out of Receivables.

can you stop someone from doing this?
thanks btw

Hi, Laura,

Use Adagio group security and only give users who require access to the Maintenance | Clear History, Period End and Year End functions.

so purging happens at day end? because some customers are affected and some are not. I would think that happened under the day end?

AR Purging happens with Clear History, Period End and Year End functions.

thanks