Hello,

We had the following error message when we are saving the purchase order after changed the item primary vendor for a saved purchase order:

An error occurred during save. This document has been rolled back.

Can someone tell me what will be happened after this error message and how we can solve it?

Thanks in advance,

Mavis

Hi, Mavis,

What is the date for PO that displays in the program bar at the top of the PO screen?

I haven't been able to recreate this problem so far. Perhaps I need a little more information.

In your PO Company Profile, Interface Options, what is your 'IC item vendor check' setting?

How are you changing the primary vendor? (1) Is it on the PO header tab and, if so, do you have details/items that also use the vendor you changed to? Or, (2) did you leave the header tab alone and make the change on a particular line detail(s) only? If so, on one or all? Or, (3) are you responding to a prompt from PO asking if you wish to update the primary vendor or not?

Also, have you reviewed the edited PO and does everything look fine in it? Is the data integrity clean?

Hello,

The date is (02-Jun-2008).

IC item vendor check is Manually.

The process we are changing the primary vendor:
1. Open the PO
2. Go to Detail tab
3. Double click the particular line with the wrong vendor ID and open the line detail
4. Change the vendor to the correct one and OK

Regarding your question
1. The primary vendor is on the PO header tab. It is the vendor we want to put PO to. But in the detail order information, the vendor # of some items is showing another one.
2. Yes, since the header tab primary vendor doesn't work for each individual item, we have to make the changes on the particular line details (70 of 177 items).
3. I did not see the prompt from PO asking when I am doing this one. I have seen the prompt before.
4. Yes, I have reviewed the edited PO and everything looks fine.
5. The data integrity is clean.

The weird thing is the message is not showing up all the times. I have tried change one or two to over thirty items once, no error message was showed up. My coworker had lots of time showing the message. However, I had once when I was trying to change the whole thing. I currently get all changed and no problem for that order now.

Do you know what happened in the POA?

Thanks,

Mavis

Hello,

I want to add one more thing in: when my coworker adds new item in, it will have the prompt if the primary vendor of the item does not match the primary vendor of that purchase order. I believe it will be changed to the vendor of that PO if we say yes. I guess my coworkder did not select yes, so the vendor still goes to the item one. Is there fast way to update the primary vendor instead of doing it in the inventory system one by one?

Thanks,

Mavis

Hi Mavis,

I'm sorry, but we can only support Purchase Orders for Adagio V8.1A (090409). You should have received a notice about this upgrade being available from Softrak.

Yes, I am waiting for Doug to upgrade it. So it means the problem will not show up in 8.1, right?

Regards,

Mavis

Hi, Mavis,

The way we enter the primary vendor is not on the header tab. We've found that it's best to enter the vendor on the line detail record. This provides flexibility, as items on a single PO are not always coming from the same vendor. As well, the vendor selected on the first line detail item will automatically carry forward to the next detail on the PO until you change it (which is very useful when the primary vendor is the same for all items).

So far, I haven't been able to recreate the problem you report in 8.1A.

I'm curious, are you and your co-worker running PO from the same place (i.e. from the server? or are you each running the program locally, standalone?).

Hello,

We are all runing PO from the server.

Thanks,

Mavis