How long are your item descriptions? Are they in ALL CAPITAL LETTERS? If you have a very long description, it may not fully display. The reason is that if the Report Group field is selected as part of the report sort/selection, it prints immediately to the right of the item description. There isn't any more room on the report to make the description field wider.
If you require the long descriptions and in ALL CAPS, then the only way to get all of the text is to use Crystal Reports for Adagio to modify the report and either increase the width of the description field, or set the font size smaller so that it fully displays on the report.
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Regards,
Softrak Tech Support