HI Barb,

How much memory do you have in this computer? When yousay the computer "froze", could you get the task manager up by pressing ctrl-alt-delete, or had it crashed completely? The task manager will show you what else is running. You can also add "I/O bytes read" and "I/O bytes written" tothe columns in the process display to see if any task is reading or writing to the disk (which might make the task you're woking on seem to have crashed).

I have 1Gb of RAM in a Pentium D 3.4 Ghz computer thats less than 2 years old. I'm running an up to date copy of Windows XP Pro, and Office 2007. The server is Windows Server 2003 - also up to date.

ctrl-alt-delete was not working - it froze completely. Even the clock stops. I've changed the network card and tested connecting directly to the same switch as the server, and it has still frozen. Other workstations go through 3 switches to get to the server, but are working better.

I've reduced background tasks and run System Mechanic to clean up my system. I think this has reduced the frequency but the problem is still there.

Hi Barb,

OK - perhaps it's not the network card, but maybe the motherboard on your computer. Really, there isn't anything that Adagio does that can bring an XP computer to that hard of a stop. It really has to be a low level device driver (perhaps the one that drivers the clock, or manages memory or the disk controller).

Ok - harder to determine, but if it's to do with the motherboard why would it only happen either during Adagio's data integrity check or when closing a batch after editing. I would think that it would freeze at other times, when using other software. I don't want to blame Adagio, I really like your software. Sorry to go on about this, things like this are tough to diagnose. Thank you for your input.