Hi,

We have one order which has one item not being shipped due to out of print. So we deleted the packing slip for that item and marked the order complete. However, the order is still showing on the Aged Order Report. What should I do to take out the order from the report?

Thanks,

Mavis

Hi Mavis,

The Aged Order report lists all non-completed orders - is this order marked complete, or just the item? How did you change the status of the order to complete?

When Day End is performed, all completed orders are copied to history. If you have done a Day End, do you see this order listed in History? If not, then the system doesn't consider this order as complete.

Does your OE data pass an integrity check?

Hi,

Thanks for your reply. We have already figured out.

We tried two ways to change the order to COMPLETE. The first way is to delete the item quantity which is showing on the packing slip. Since this way is only delete the quantity, the extended amount is still showing there. Therefore, the order is still showing in the aged order report. Another way is to change the backorder quantity to 0 and bring the extended amount is 0. Also it is not showing in the aged order report anymore.

Thanks,

Mavis