We have recently started receiving crtial erros when trying access vendors, or when printing posting journals. Any Idea what might fix that?

Hi Angela,

Could you be more specific in regards to the error message you are receiving? This can help identify the course of action.

One possible reason is that a temporary data file was not properly cleared from the system. Another is an unmatched index/random data file. Another is corrupt data. And there could be other reasons. This is why the entire error message would be important.

I will get the exact error msg and post it tomorrow.

citical error:[1011]insufficient rights to create file in data directory
the next time i receive the error msg in the G/L and or in acc/rec I will post it. We have also noticed a couple of batched that were entered and posted in invoices and retreived into the G/L and posted did not show up in the G/L accounts

Thanks for posting the message. I assume that this occurs when Editing Vendors in Adagio Payables? And specifically at the moment when you choose to edit a vendor. An error 1011 could occur either because of uncleared temporary files (that need to be recreated but can't because they already exist) or the scenario where one file of a matched index/random set is missing.

Does your AP data pass an integrity check?
What version of Adagio Payables do you have (from Help / About)?
Can you replicate the error in sample data?

In the case of A/P vendors, there are 3 groups of matched files. The first is the master files APVEND'1, APVEND'2 and APVEND'R. The second is an extenstion set APVEN2'I and APVEN2'R. The third is the notes files set APVNTH'1, APVNTH'2, APVNTH'R and APVNTD'D. All of these files must exist. There are other transaction files that are viewable when editing vendors.

When it comes to identifying which data file(s) may be missing, or a temporary file not being cleared, it may be useful to get your Adagio consultant involved in the process.

We are running 8.1A and the error occurs when we are searching for a vender while doing a check run, which of course forces us to scroll through every vender to find the one we need.

also along with the error msg we are now not able to print posting journal, when it comes time to print one we get a msg telling us there is no posting journal to print.
I have done an integrity check, as well as made sure that the correct procedure was taken when listing/posting etc.
when going to the print/post cheque advise: the following error comes up
critical error[1] unknown error deleting data set

now, while trying to print a check register, we got the same error: critical error [1] etc....

I assume nobody has heard of these criditcal errors or has an idea what I need to do to fix them?
When we are searching for vendors in payables we get the error [1] and have to manualy scroll through each vendor to find the right one....

Hello Angela,

You haven't answered all the questions posted by Technical Support. Does the error exist when you do the function in the sample data? Have you cleared the temporary files?

Sorry it took so long for me to reply I was out of the office, I dont understand how to check to see if it happens in sampledata, or delete the temp files....I had our computer tech come in and he says it is the computers that is something directly to do with Adagio

Hello Angela,

Your computer tech should have been able to clear the files in your Windows\TEMP directory. You can find the actual location of this file by launching CMD.EXE and typing:

and looking for the lines(s):

You can go to each of those directories and delete (or perhaps move) all the files they contain. Be careful and make sure you are in the correct directory before doing this.

When Adagio is installed it creates a link to the sample data on your Start List. Look for Start | All programs | Adagio | Adagio Payables Sample Data and let us know the results.

I dont seem to get the error msg in sample data. I cleared the temp files.

Hello Angela,

It's possible that an improper backup/restore or program exit has left some temporary SmartFinder files in your data directory.

SmartFinder temporary files have a name format of xxFnnn'I and xxFnnn'R. xx is the application (say AP or GL) and nnn is some 3 digit number. The first created SmartFinder results file for AP would have 2 files APF001'I and APF001'R.

After everyone is out of the data, all of these files should get cleaned up. Any existing files like this could cause problems the next time - they should be removed.

If one of the files in the matched set exist and the other does not, that could give the '1011' error you are getting. Error 1011 typically means that either the index or the random file is missing.

hummmm, i will try this monday morning when i have to computers to myself and then I will post you my results. Thanks for your help and have a great weekend

Good Morning
I found a couple of files as discrbed in above, I have removed them from my data to new folder. Thas seems to have solved the problem thus far, I will let you know if anything else arises as the day gets going. Thanks for all your help.