For what it's worth, my client who has been experiencing this problem is using OE 8.1A. At this point they are convinced that Adagio isn't robust enough for their needs and are in the process of evaluating other software. This is the exact issue that is making them doubt Adagio's robustness.

Network issues such as this are not my forte, and I don't want to spend time looking foolish grasping at straws trying to diagnose the issue. If someone at Softrak wants to contact them, I'd be happy to provide the contact info - they are very tech savvy.

Steve

Hi Steve,

Does your client run multiple companies in different databases?

Hi Andrew

Yes, they have two companies, but the employees either work in one or the other, and one of them has much more activity than the other.

Steve

Hi Steve,

Will the same employee at the same workstation occasionaly open the second company? If they do that, do they open a second instance of OrderEntry, or do they close the current instance and open the second company?

I have emailed my client and asked them to chime in. Better you should hear the answers directly from them.

Steve

Posted by Victor B. on the other thread

Hi Kevin,

The terminal server creates separate session ID for each user log in. Every time the session expires, user has to log in again, session ID changes and attached printer sessions IDs as well (not only for this user). I would suggest the following:
- Configure RDC session to be long enough for all business day
- use specific printer for required specifications.

Victor

Assigning a specific printer, even if it is the same as the default printer, may resolve the problem.

andrew I did as you asked & had everyone change a printer spec, save , get out , back in, out again & then back in & resave to the correct printer. this did absoutely nothing. If you want to be on our site we are near so give me a call.
the problem is always when a 2,3 or subsequent user joins a open module. the module grabs the settings from the newest user. If the old user changes back all stays correct until another new user joins. kate...time outs do not enter into this.

Sorry Andrew just read the early version. I will check our file registry.
We are really at this point only using one data base. we merged last Xmas the 3 to one. we do keep a test data for play .

Hi everyone –

I am the client of Steve Schwartz that has been experiencing the Terminal Service printer redirect problem with Adagio. Here is as complete a description of the problem and the environment that I can put together. Please feel free to ask any questions and I will try to answer them promptly. (I had been on vacation just when this all started to surface again on the Forum).

1) We use Accpac (Windowing System 6.5, Order Entry 6.1B, Accounts Receivable 6.1A, and the GL – not sure which version).

2) We use Adagio Order Entry 8.1A (070826), database version 1.12.54.2407, Accounts Receivable 8.1A (070920), Sales Analysis, FX and Gridview. We do not use Adagio for GL.

3) We mostly use Adagio for OE and AR but sometimes use Accpac.

4) We run two separate companies with completely separate databases.

5) We are two separate locations. The main locations, where the servers are, uses a straight connection to the databases. They do not use Terminal Server. There are no problems to speak of in that environment. However, almost all Order Entry is done at the remote location. We also connect sometimes from various homes.

6) That location connects to Adagio and Accpac using Citrix Presentation Server 4.0. Citrix is a layer on top of Terminal Server. All of this resides in its own separate server, which then communicates with the File Server (where the Adagio/Accpac databases reside). Both servers are running Windows Server 2003 with Terminal Services enabled.

7) We connect sometimes using published applications and sometimes using a Desktop. The connection is over the public Internet.

8) The problem occurs mostly with Order Entry (which is where we do almost all of our printing).

9) We will connect to Order Entry and print an invoice or confirmation. The first time it USUALLY goes right to the default printer (but not always).

10) Sometimes it will print several in a row that are fine. Normally, however, it will print to any random printer that it selects from the list of printers that are connected through Citrix. It seems that it might have been influenced by someone else running a print job through Citrix but when we tested this we weren’t able to duplicate it reliably. Some days we will have to get in and out of Adagio EVERYTIME we print. Other days it will go almost all day without a problem. (By the way we see the printer that it wants to print to before printing so we don’t actually print all over the place unless we don’t look first). What SEEMS to be happening is that the printer location will switch whenever someone else connects to Adagio (or maybe even Accpac). This might only be if the Print Dialog box is open. We have seen this happen, for instance, if a person has the Print Dialog Box open and then checks a customer in Accpac. I can’t be certain it is JUST when the Print Dialog Box is open. I just a situation where I opened the Print Dialog Box as another person was trying to print. I got her Printer in my Dialog box and she had NO printer in hers!

11) We have the printer specification set to “default”. We have tried specifying specific printers (for instance we have one “Network” printer that is not auto-created by Citrix and we have tried to set that as the only printer OE is supposed to print to).

12) The users cannot access any of the other auto-created printers with any other program. ) In Citrix typically you can see a list of printers that are connected. However, you generally don’t have access to any of these unless they are network printers (as opposed to auto created printers).

13) This happens for anything we print out of OE (confirmations, invoices, etc.)

14) Each user has a unique ID and password.

15) Users do not change specifications (except during our testing).

16) OE is done exclusively with one company. The other company does not use OE in either Adagio or Accpac.

17) I have tried to see if it is caused by a new user logging onto Adagio (no) or when another user prints in Adagio (no). There just doesn’t seem to be a consistent pattern.

18) One strange thing is that it doesn’t pick all the printers – just some. This may be because only certain people are logged into Adagio – not sure of this.

19) Typically no other software is being run when someone is working in Order Entry.

20) I notice in the Windows Registry setting for Invoices for OE the following: Name=(Default), Type = REG_SZ, Data = (value not set). Printer and Spec, also REG_SZ types have no Data settings. I’m not sure what this is supposed to be or how I would check to see if it being changed. I did open up BEFORE OE opened and then AFTER OE opened and I saw the same settings.

21) The users seem to have permission to change registry settings, although I am not 100% sure about this.


I appreciate it if we can find an answer. I have had my Citrix Network tech people all over it and they can’t figure out anything wrong with the Windows or Citrix settings. It makes it very inconvenient to use right now because it takes a few minutes to get into and out of Adagio every time you have to reset the printer setup.

Hello Steve,

Thanks for the detailed description of the environment and the doumentaton of the steps you've already taken trying to make the problem consistently repeatable.

Issues like this can be very difficult to track down and we appreciate your patience and co-operation.