Our client is using Windows 2000. When they exit out of Quik Reports it gives the following error - CRW an error has occured ... Application CRW caused a general protection fault in procedure CRW.exe @ 0021:0717.

Hello Nicole

There are no known issues running QRWIN on W2K.

I have W2K Pro and I have never had a problem in this respect, however there is an issue whereby closing the open REPORT in QRWIN will generate an error similar to the one you have reported. This occurs when using the "x" on the top right REPORT window to close the report. This is intermittent in that it does not occur on every PC or a specific O/S. Unfortunately, there is nothing we can do about this, if in fact this is the issue. It is a Crystal problem. To work around it, you must use the File - Close option to exit the report, then close QRWIN.

If this is not the exact issue, please post again with more precise details.

Regards,
Softrak Support

[This message has been edited by Softrak Support (edited 07-23-2001).]

The intial problem was the closing of Quik Reports for Windows. We are now at the stage where the customer can not even work in the program - the error below occurs while working.

Hi Nicole

If this error occurs while editing and/or creating a formula or perhaps printing the report based on certain selection criteria in your selection formula, then it could be due to a conflict between Crystal files installed by another application.

If for example, you have ACCPAC for Windows, or Crystal installed and are trying to use QRWIN, then you could get these errors due to the different versions of crystal each application installs.

To avoid these problems, take a look at the following information/workarounds:

QRW CRASHES (GPFs) when printing reports:-

There are a couple of issues with Crystal & QRWIN:-

1. If you cannot print a report without getting a GPF:
Rename the UFLCAPW.dll in the Windows\Crystal dir. After you are finished using QRWIN, you will have to rename the file back again before printing with A4W.

This file is installed by A4W and it is not compatible- with QRWIN. UFLCAPW.dll adds these additional functions to Crystal:
PrintNonNull, TranslateType, pwFormatDate, pwFormatTime, LookUpString, SaveNumber, GetBankTotal, TrimZeros & IsTrue

2. If you are receiving "Error 515, error in formula" when you print reports in QRWIN:
Rename the UFLDTDIF.dll in the Windows\Crystal dir while you are using QRWIN.

This file is installed by A4W & it is not compatible with QRWIN
UFLDTDIF.dll adds this addtional function to Crystal: DateTimeDiff.-

NOTE: When you need to use Crystal or A4W reports again, you have to rename these files back to their- original extension.

Some dealers create a couple of batch files to do this to make it quicker/easier.

For your convenience, here are 2 (example)batch file texts to use:

Here are the batch files you?ll need if you want to run Quik Reports for Windows and Accpac for Windows on the same computer (but NOT at the same time). The first time each BAT file is run, the .QRW and .A4W files will not exist and you will get an error message. There should be no error messages for subsequent runs.

Batch file to run prior to using QRWIN:
?QRW.BAT?
REM Setting up Crystal Reports for Quik Reports for Windows
ren c:\windows\crystal\uflcapw.dll uflcapw.A4W
ren c:\windows\crystal\ufldtdif.dll ufldtdif.A4W
ren c:\windows\crystal\uflmask.QRW uflmask.dll

Batch file to run prior to using ACCPAC for Windows:
?A4W.BAT?
REM Setting up Crystal Reports for Accpac for Windows
ren c:\windows\crystal\uflcapw.A4W uflcapw.dll
ren c:\windows\crystal\ufldtdif.A4W ufldtdif.dll
ren c:\windows\crystal\uflmask.dll uflmask.QRW

Hope this helps!
Regards

Softrak Support