starting this morning the use of F6 tab to look up a customer gives the error below. This started when we had a slow remote connection. It now happens for all users regardless of security level or location. looks to be only OE module

Insufficient rights to create file in data directory

This used to be a problem when the CRF files were too many... that has been fixed. I see no crf files at all in the data base.

I don't know the reason for your error message, but I can tell you that there shouldn't be any CFR files. They are temporary files that are created when you do an F6 lookup in AR and should be deleted when you exit AR. There was a problem with an older version of AR where they were not deleted as they should have been.

Steve

Hi Bruce,

Make sure that every Adagio user has their own user ID for signing into Adagio. This error could happen if everyone signs into Adagio with the same user ID (such as SYS). The SmartFinder saves information by user, which would mean that if 2 people tried to access the SmartFinder at the same time, both users would be writing to the same file, which in ths case is a no-no and would give the error you are receiving.

That is definitely not the problem, as everyone has and uses their own ID.

Additionally, we have another data set, which uses the same information, that we do "testing" in. This data set was last overwritten in mid-February, and I went into that data set today, it is fine.

So I believe something (don't know what) is definitely "missing" from our data. I did double check, and it is indeed only OE. All other modules the F6 key works fine. As Bruce mentioned, this problem began when the system was responding extremely sluggishly.

We are still experiencing this problem. Any help?

Thank you.

Hi Barb,

What application has F6 stopped working in when looking up customers? (OrderEntry or Receivables). Do both applications pass the Data Integrity Check? (File | Data Integrity Check) If you can press F6 without generating the error, try clicking the Reset button in the Column Editor, exiting the column editor, then re-selecting the columns you'd like to have displayed.

Okay, tried suggestions. Did a DI check in O/E and in inventory. Both came up clean. The problem is really only in O/E, and it is consistent right across the board for all our users. If any of us go into O/E, click "New" to enter a new order, then, at "Customer" hit the F6 button, we all get the same message: "Critical Error: (1011) insufficient rights to create file in data directory."

Cannot access the column grid at all to try the second suggestion of resetting the column Editor.

Thanks for the continuing suggestions, I know we are going to fix this and make everyone happy. Some of our users are quite dependant on this function to get the right customer. Work around is putting in three letters, then 000 and arrowing down. You would be surprised how some people STILL want their F6 key!

Thanks very much. I will try to be patient!

Hi Barb,

Go into the data file and search for OEF???'?.dat where "dat" is your data extension. (It is often easier to do this from the command prompt.) If you are sure that no one is in OrderEntry, rename all the files that have numbers in the first 3 "???" position. That is:

Delete OEF001'I.dat and OEF001'R.dat but not OEFCTL'R.dat.

My guess is that you'll find one of the temporary numeric files with 'I but not 'R or vice versa.

Andrew, I checked our data file and the following three OEF files exist:

OEF001'I.DAT
OEFCTL'I.DAT
OEFCTL'R.DAT

Given that there are both the I and the R, what is the best way to proceed?

Thanks VERY much for the help!

It's the OEF001'I.DAT that's causing the problem. Get rid of it.