Hi there - we are trying to email our invoices from OE. We have the email addresses entered in AR. We want to email the invoices from OE. The address shows in the customer information in OE, but when we put the invoice in the email queue, we receive an error that there is no email present - when we check the queue, the email address is gone.

BTW when we email statements in AR, it works fine.
Anyone else have this problem?

Hello Liz,

Have you set an e-mail address for the recipient of the invoice? It's on the Invoicing tab in Edit customer.

Hi Liz,

To further Andrew's comments, if the Invoicing email address is blank, the Contact email will be used when you create a new order and invoice. The Statement email address is ignored by OE.

Look at the BillTo / ShipTo screen of the invoice - are there any email addresses there? If not and you are choosing to email either the BillTo or ShipTo addresses, then that explains what is happening to you.

In the current release of OE81A, you can choose 'Customer' as the location for reading the email address, in case it is blank on the invoice - currently you can't edit invoices to add an email address.

If you are running a version of OE older than 81A and the email addresses on the invoice are blank, then you will always get OE invoices sent to the queue with a blank address.

Thank you - that totally answers my question.