At client's site, when I try to start BR from the Adagio drop-down menu in AR, error message is "A call to an OS function failed". BR does not start.

This started after installation of upgrades.
AR is 8.1 070603, BR is 8.1 070605.

Hi Kate,

Can you start BankRec from a shortcut, instead of from the AR Adagio menu? Does the client have network or workstation security rights limitations? Does the same problem occur when attempting to open BankRec sample data.

If the problem occurs on both live and sample data, and the client has full control (administrative) rights to the workstation and network, something may have gone wrong during the upgrade installation, and the application may need to be un-installed and re-installed.