Are you running Quik Check for Windows or Adagio Checks? Which version?

This had been reported once before with Quik Check for Windows, and rebooting the station made the problem go away for a few months, but then mysteriously re-appeared again. There was no resolution to this because there was no way to duplicate the situation reliably and find the root of the problem.

Is this a problem that has been happening for a long time, or did it just happen? If you reboot, can you duplicate the issue easily?

Adagio Checks is a new and updated release of Quik Check for Windows. In Adagio Checks, we have fixed a situation where in very specific circumstances, if you print a report, then immediately print or post checks, a problem occurs with the decimal places for the amount. Can you recall if you printed a report before doing your check run?

Please reboot your station and when you next create/post a check, determine if the decimal issue has still occured. You will have to update the batch retrieved in GL, or make a correcting entry should the GL batch have already been posted.

Regards,
Softrak Support

The only thing that could be causing this then is that there is a blank currency code (ie a currency code is not defined) in this particular database. This could be due to "converting" an older QC DOS database to QCWIN. Because earlier versions of QC DOS did not require you to specify a currency code, the conversion picks up a "blank" and this causes the symptoms you are experiencing. QCWIN can only reliably convert QC DOS 6.1A or higher, and then, only if a valid currency code exists in the DOS database.

The only options available to you for resolving this would be:

1. Upgrading to Adagio Checks (which checks for this condition before converting the database).

2. Getting a Database Repair done on this dataset. email datarepair@softrak.com , or call (604) 736-3741 and ask for that department.

3. Call a Softrak Business Partner in your area. Our Customer Service Department can refer you if you want, as your file lists BDO Dunwoody (London) as your Dealer, but they are not a Partner, so will not be able to contact Tech Support on your behalf.

Regards,

You must be on a Technical Support Plan in order for you to have us look at your data. We are aware of this issue & it's cause - if you did not convert from the DOS QC, then the options available to you to resolve this are still the same as what we have indicated.

You must get the data fixed, upgrade to Adagio Checks, call a Softrak Business Partner or sign up to get the full benefits of Technical Support. This is a free forum, and we offer suggestions, which we have given to you. Following one of these recommendations can resolve this issue.

Regards,