Good day,

Just upgraded to Ledger 9.0. When we try to retrieve batches from Purple 8.0 we get an "Invalid Pointer Operation" error. The Retrieve Subledger Batches box then stays open with the mouse pointer staying as an hourglass. The Retrieve Subledger Batches box can be closed by clicking the "close" button (X) at the top right of the window. Attempting to retrieve again creates duplicate batches. (from what our accountant says, the ones that are created are not right). An integrity check came up with over 200 errors.

Any help would be greatly appreciated.

Thank you,

Lucas

Hi, Lucas,

We've tested the retrieve of existing POA batches immediately after data conversion and the retrieve worked without errors -- whether we chose to retrieve right away, or to say 'no' to the prompt and retrieve after GL9.0A was fully open.

The problem you're experiencing may be something that is data specific.

Would you be able to look in your data folder for the following files, 'zip' them up and email them to us at support@softrak.com? The files I'm referring to are:

IRBRSCGL.xxx
IRBRSCAL.xxx
IRGLBTCH.xxx
IRALBTCH.xxx

(where 'xxx' refers to the 3-character data extension that is used for your dataset).

Please let us know in your covering email if you were unable to locate any of these files.