Morning all,

We have a client who using Adagio 8.1 Receivables, and when they are have a situation where a staff member of theirs makes a payment on their account, it is not being processed, but all other transactions go through just fine. Anybody with some insight on why this would be??

Thanks in advance

DC

Could you clarify what you mean by "not being processed"? Until it is applied to outstanding invoices, it will show as a prepayment.

Sorry for not being clear, what I meant by not being processed, is that the payment that was made, is not showing up as being made. They say it is like it was never done at all.

thanks for the help

DC

Hello DC,

By "not showing up", do you mean it's not visible on the account? (Is it in history?) or do you mean that the AR balance outstanding hasn't changed? (Was the batch posted? Is the transaction visible in the general ledger?)

Print preview a customer transaction report for all customers, all transactions and search the report (use the field next to the binoculars at the top of the print preview screen) for something that would identify the transaction. Perhaps it was posted to the wrong customer.

Andrew,

Yeah it is not visible on the account, and hence the AR oustanding balance has not changed. The batch was posted, but however it does not seem to be misplaced. Very confusing to myself, never have had this happen.

Check the posting journal of the batch where the transaction was supposedly enterd. Someone's mistaken.