Thanks to everyone who responded. Andrew, the report is used by several people in the office, NOT just the person who is making the calls. The one who oversees our collections uses it in conjunction with the overdue receivables report. They don't make the calls, but they certainly like to see what the latest "answers and responses" are from the customers in question.
I will check to see if our older customers with no activity for many years had any notes entered in Accpac. If so, I will try to delete them to get around having them show up in the reports.
A sort by "alphabetically" will be a wonderful addition to the module, and I certainly hope it will be a part of the next upgrade.