Hi Tony:

As Support indicates, you will need Ledger 9.3B (dated either 23-02-13 or 23-05-18) to be compatible with the updated version of Windows. Be aware that other Adagio modules have the same printing problem with this new Windows version. They will also need versions of those modules released in 2023 in order to solve the problem. If your client is on the annual Upgrades plan, they can download and install the latest versions. If not, they will need to purchase upgrades to gain access to the latest versions.